公司實例
客戶的話
PRODUCT AND SERVICE REFUND POLICY
1) Products return/refund arrangement
1.1 It is the customer's responsibility to check the quantity and condition of the product when receiving the product
1.2 The same product will be replaced or refunded for the customer in the following cases:
(i) The product is damaged or defective prior to collection
(ii) The product ordered does not match the product delivered
1.3 If there is any problem, the customer must notify the relevant matter by email to info@gocoworld.com within 14 days after the product's arrival. Upon verification, the customer should return the product together with the original receipt and original box, and the return shipping cost should be the responsibility of the customer.
1.4 If we have agreed with the customer to replace the product, but the requested replacement product has been sold out, we will refund the money or reissue the same product within 14 days.
2) 30 days money-back guarantee (Not applicable for subscription plan)
The 30-day money-back guarantee arrangement for "Brilliant Energy Saver" product and service is subject to all of the following conditions:
2.1 Refund application must be made within 30 days after the system is successfully installed
2.2 Items must be kept in good condition and placed in the original box
2.3 Attended Zoom Support session on problem-solving and made adjustments as suggested
2.4 BES energy saving solution 100% guarantees energy saving, but the amount of saving will vary according to different environments and different usage habits. Therefore, refund arrangements can only be made for customers whose energy saving is less than 5%
2.5 Provide relevant electricity/gas bills as proof, and provide relevant system usage data for application
2.6 The customer has sent the relevant products back to our company
3) 90 Days Money-back guarantee for subscription plan
3.1 In case any deposit has been paid for the service and you want the deposit to be refunded, you can perform the refund application within 90 days by sending a refund request through email to info@gocoworld.com after the subscription has been made. After the refund request has been approved, the associated subscription will also be cancelled. The hardware previously provisioned by GoCO Limited must be returned before the refund can be made, subject to the following conditions:
(i) Items must be kept in good condition and placed in the original box
(ii) The customer has sent the relevant products back to our company without damage while the customer should be responsible for the related postage fee
3.2 BES energy saving solution 100% guarantees energy saving, but the amount of saving will vary according to different environments and different usage habits. Therefore, refund arrangements can only be made for customers whose energy saving is less than 5%
3.3 Provide relevant electricity/gas bills as proof, and provide relevant system usage data for application
3.4 Any deposit having been paid for the service can not be refunded if the subscription has been active for more than 90 days, and the subscription can still be cancelled without further monthly payment. In such a case, the ownership of the hardware provisioned by GoCO Limited will be transferred to the customer afterwards.
3.5 In case the customer wants to subscribe to the subscription again after the subscription has been unsubscribed, a penalty fee of £100 must be paid in order to continue the subscription.
4) Limited Hardware Guarantee (Applicable only to Black Friday Promotional Offer)
4.1 "Brilliant Energy Saver" solution 100% guarantees energy saving, but the amount of saving will vary according to different environments and different usage habits. Therefore, only customers who, within a continuous three-month trial period, have regularly operated the radiator on daily basis under normal conditions and used home automation approach but still have not achieved a 5% reduction in energy consumption on average over the three months can enjoy this hardware recycling guarantee
4.2 Customers must provide related energy bill copies to prove the actual energy consumption after using automation when applying for the hardware recycling Guarantee
4.3 If the subscription service has been active for more than 90 days, the hardware purchased as part of the subscription plan will not be eligible for this hardware recycling guarantee
4.4 If the customer chooses to return the smart products purchased from the supplier within the first month, it will not establish any relationship with our company. The customer must contact the supplier directly
4.5 If the customer meets the above conditions and the hardware required for the "Brilliant Energy Saver System" (excluding the central control panel) was purchased under the subscription plan, and the customer plans to recycle the hardware item to our company, the customer can send the request for recycling by emailing info@gocoworld.com within 90 days after the subscription has been effective. After the recycling request is approved, the customer must post the specified purchased hardware according to the subscription plan to our company. We will make the related refund arrangements accordingly upon receipt; however, depending on the situation, the refund amount will be less than or limited to 90% of the total hardware cost, and it must be subject to the following conditions:
(i) The hardware item must be kept in good condition and placed in the original box
(ii) The original receipt of the hardware item has been included in the original box
(iii) The hardware item must be purchased from the recommended product vendor as listed in the instruction
(iv) Automation on the smart radiator valve must have been deployed already through the smart sensors as listed in the instruction for energy saving
(v) The customer has sent the relevant hardware items back to our company without damage while the customer should be responsible for the related postage fee